New Century FCU AI Score

AI Score: 3 of 5 stars, AI connected to internal credit-union data

An AI system works on the credit union's own data: a member-facing assistant answering from its accounts or knowledge base, AI analytics or personalisation on member data, machine-learning fraud detection on its transactions.

The credit union's website loads a script from ChatBot.com, a conversational chatbot platform, indicating a member-facing chat assistant on its site. No other public evidence describes how the assistant is trained or what member data it uses.

• New Century FCU website loads chatbot.com newcenturyfcu.org · 2026-09-22 · website scan
  “The site loads a script from chatbot.com (script or embed from chatbot.com)”

Filed signals, from the credit union's own NCUA call report (Q2 2026): online membership application, online loan application, online loan payments, bill payment, e-Statements, external transfers / ACH, remote deposit capture. These are relationships and channels, not AI as such.

The AI Score runs from one to five stars; one star, no public evidence, is never shown on a credit union. Scores and sources for every credit union: CU AI Ready Report.