Tampa Bay FCU AI Score

AI Score: 3 of 5 stars, AI connected to internal credit-union data

An AI system works on the credit union's own data: a member-facing assistant answering from its accounts or knowledge base, AI analytics or personalisation on member data, machine-learning fraud detection on its transactions.

Tampa Bay Federal Credit Union's own website describes a 24/7 virtual assistant that answers member questions and guides them through common tasks, and the site loads the Glia digital customer service platform that provides it. There is no public evidence of AI inside lending, collections or other decision workflows.

• Tampa Bay FCU website loads glia.com tampabayfederal.com · 2026-09-22 · website scan
  “The site loads a script from glia.com (digital customer service with AI)”
• Digital Branch tampabayfederal.com · web search
  “Our virtual assistant is available 24/7 to answer questions and guide you through common tasks.”

Filed signals, from the credit union's own NCUA call report (Q2 2026): uses fintech partners, fintech auto lending, fintech secured lending, fintech unsecured lending, fintech lead generation (members), fintech participations, fintech for communication / chat, online membership application, online loan application, online account opening, online loan payments, bill payment, account aggregation, e-Statements, external transfers / ACH, remote deposit capture. These are relationships and channels, not AI as such.

The AI Score runs from one to five stars; one star, no public evidence, is never shown on a credit union. Scores and sources for every credit union: CU AI Ready Report.