Securityplus FCU AI Score

AI Score: 4 of 5 stars, AI embedded in workflows

AI makes or shapes decisions inside a business process: AI-driven loan decisioning or underwriting, AI in collections, document processing or onboarding, AI routing in the contact centre.

Securityplus FCU replaced its phone IVR with interface.ai's Voice AI Agent, which now handles the majority of inbound member calls including balance inquiries and fund transfers, so AI shapes work inside its contact-centre process. It also runs a Posh AI-powered search on its website and has announced a Creatio AI CRM deployment, though the agentic parts of that CRM are described as planned rather

• How Securityplus FCU Turned AI Automation into Growth interface.ai · November 7, 2025 · web search
  “With over 84% of calls now automated, members get quick, accurate answers for simple inquiries, while staff focus on the moments that matter most.”
• Securityplus Federal Credit Union Grows Membership with AI interface.ai · December 19, 202 · web search
  “Launched in 2022, the Voice AI Agent handles high-volume requests such as balance inquiries, fund transfers, and branch information.”
• Securityplus FCU Embraces Agentic CRM to Deliver More Connected Member Experiences martechseries.com · 3 weeks ago · web search
  “Securityplus Federal Credit Union has selected Creatio to embed agentic, no-code technology across the organization”
• Securityplus Federal Credit Union introduces AI-powered search to enhance member experience - CUInsight cuinsight.com · February 20, 202 · web search
  “Securityplus Federal Credit Union is taking a major step forward in digital innovation by launching an AI-powered search feature”

Filed signals, from the credit union's own NCUA call report (Q2 2026): uses fintech partners, fintech auto lending, fintech secured lending, fintech unsecured lending, fintech lead generation (members), fintech lead generation (shares), fintech P2P payments, fintech for communication / chat, online membership application, online loan application, online account opening, online loan payments, bill payment, e-signature, e-Statements, external transfers / ACH, remote deposit capture, mobile payments. These are relationships and channels, not AI as such.

The AI Score runs from one to five stars; one star, no public evidence, is never shown on a credit union. Scores and sources for every credit union: CU AI Ready Report.