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ZIA CU AI Score

Credit union in Los Alamos, NM · NCUA charter #60467 · State charter (federally insured)

Legal name: ZIA

Latest filed figures, Q2 2026. Every number below comes from the credit union's own NCUA 5300 Call Report.

Total assets$308M
Total loans & leases$220M
Total shares & deposits$247M
Members14,540
Net worth$31.9M
Net worth / assets10.35%
Loans / assets71.37%
Return on assets (annualized)0.45%
Loan growth (YoY)16.91%
Member growth (YoY)7.56%
Delinquency, all loans (60+ days)0.48%
CharterState charter (federally insured)
Asset band$250M–$1B
NCUA peer group$100M–$500M
Sponsor typeCommunity (inferred from the name)

AI readiness

AI Score: 3 of 5 stars, AI connected to internal credit-union data

An AI system works on the credit union's own data: a member-facing assistant answering from its accounts or knowledge base, AI analytics or personalisation on member data, machine-learning fraud detection on its transactions.

ZIA CU's own website describes "Joy," an artificial intelligence voice service that lets members retrieve their account information by speech through Alexa, Google Home, SMS and phone. That is an AI assistant working on the credit union's own member account data, with no public evidence of AI making decisions inside business processes.

  • ZIA CU website ziacu.org · 2026-09-22 · website scan
    “Joy is an artificial intelligence service that makes it possible to use natural, free-form speech to access account information via Alexa, Google Home, SMS/text, and phone.”

Filed signals, from the credit union's own NCUA call report (Q2 2026): uses fintech partners, fintech auto lending, fintech mortgage lending, fintech secured lending, fintech unsecured lending, fintech P2P payments, fintech for communication / chat, online membership application, online loan application, online account opening, online loan payments, bill payment, e-signature, e-Statements, external transfers / ACH, remote deposit capture, mobile payments. These are relationships and channels, not AI as such.

The AI Score runs from one to five stars; one star, no public evidence, is never shown on a credit union. Scores and sources for every credit union: CU AI Ready Report.

In the explorer: ten-year history for every metric, balance sheet and income statement drill-downs, percentile rankings against asset-size peers, leaders and board, branches, and growth opportunities.

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