Navigant CU AI Score

AI Score: 2 of 5 stars, Employee copilots / ChatGPT

Staff use a general-purpose assistant such as Microsoft 365 Copilot, ChatGPT, Gemini or Claude, announced or documented.

The only public evidence is a news report that Navigant Credit Union's leadership and managers are being trained by Bryant University on using generative AI for everyday business tasks, which indicates general-purpose staff use rather than AI working on member data. The Glia script on navigantcu.org shows only that a digital customer service platform is installed, with no statement that its AI ass

• Bryant University to expand AI training for Navigant Credit Union managers pbn.com · July 14, 2026 · web search
  “Bryant University has begun training Navigant Credit Union employees on the use of artificial intelligence as the financial institution develops its approach to adopting AI across its operations.”
• Bryant University to expand AI training for Navigant Credit Union managers pbn.com · July 14, 2026 · web search
  “The sessions focus on practical business applications for generative AI, including strategic planning, communications, project management and workflow management”

Filed signals, from the credit union's own NCUA call report (Q2 2026): uses fintech partners, fintech auto lending, fintech mortgage lending, fintech secured lending, fintech unsecured lending, fintech lead generation (members), fintech P2P payments, fintech for communication / chat, other fintech, online membership application, online loan application, online account opening, online loan payments, bill payment, account aggregation, e-signature, e-Statements, external transfers / ACH, remote deposit capture, mobile payments. These are relationships and channels, not AI as such.

The AI Score runs from one to five stars; one star, no public evidence, is never shown on a credit union. Scores and sources for every credit union: CU AI Ready Report.